Please read these Terms and Conditions
carefully before submitting your
service request.
1. Service Availability
Internet service availability is
subject to network coverage,
technical feasibility,
infrastructure availability and
final site verification.
2. Fibre Feasibility Assessment
Fibre distances, routes, installation
requirements and estimated costs
displayed by this platform are
preliminary estimates. A final
technical assessment may be required
before installation can proceed.
3. Installation Costs
Installation costs displayed by the
system are estimates based on the
available feasibility information.
Additional costs may apply where
specialised civil works, road
crossings, additional cabling,
equipment, wayleaves or other
permissions are required.
4. Package and Monthly Service Charges
Monthly service charges are based
on the package selected by the
customer. Applicable taxes,
equipment charges, installation
charges and other approved fees
may be charged separately.
5. Service Activation
Submission of an order through this
platform does not constitute immediate
service activation. Activation remains
subject to order verification,
technical feasibility, installation
requirements, payment where
applicable and completion of the
relevant onboarding process.
6. Customer Information
The customer agrees to provide
accurate and complete contact,
installation and service information.
This information may be used to
process the service request,
communicate about installation
and service delivery, and provide
relevant customer support.
7. Alternative Connectivity
Where fibre connectivity is
unavailable or technically
unsuitable, an alternative solution
such as Starlink may be recommended.
Any alternative solution remains
subject to a separate technical and
commercial assessment before
activation.
8. Pricing and Taxes
Prices displayed by this platform
are estimates and may be subject
to confirmation before the service
order is finalised. Applicable VAT,
taxes and approved charges will be
communicated as part of the final
service quotation or order
confirmation.
9. Order Confirmation and Reference Number
After an order is submitted, the
customer may receive an order
reference number. The reference
confirms receipt of the request and
does not by itself guarantee
installation, activation or a
specific delivery date.
10. Site Access and Permissions
The customer is responsible for
providing reasonable access to the
installation site and for obtaining
any landlord, property-owner or
internal approvals required for
installation. Where third-party
permissions are required,
installation timelines may depend
on those approvals.
11. Installation Changes
If the final physical route,
civil works, equipment or
installation requirements differ
from the automated estimate,
Dandemutande may issue an updated
quotation or request customer
approval before proceeding.
12. Acceptance
By accepting these Terms and
Conditions and submitting the
service request, the customer
confirms that the information
provided is accurate and understands
that service delivery remains
subject to final technical
verification, commercial
confirmation and approval.
